Steerability

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Letter vs. Spirit — Interactive

Letter vs. Spirit

Instructions are honored via pattern-matching, not understanding. There's always room between your words and your intent.

Every instruction has a gap between letter and spirit. You close it by stating the goal.
"Make it shorter"
You meant: surface the ask for a skimmer.
"Make it more professional"
You meant: reframe for a different audience and channel.
"Add more detail"
You meant: expand only what drives a decision.